| 1. | electronic submissions of up to 6 charges per claim (or manual if no electronic available) |
| 2. | any subsequent resubmissions |
| 3. | any secondary/tertiary submissions |
| 4. | up to 3 patient statements |
| 5. | any Medicare / insurance reviews / appeals |
| 6. | all insurance follow-up |
| 7. | monthly practice analysis reports |
| 8. | toll-free # for patient / provider use |
| 9. | all postage |
| 10. | all clearinghouse charges |
| 11. | all insurance / patient refund letters |